Everest Group Research Report

Aftersales services BPO: Tapping into the Strategic Value of Service After the Sale

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For industries such as manufacturing, high tech, medical equipment, telecommunications (including broadband & wireless), the very competitiveness of their core business often depends on how well they can optimize their supply chain to drive cost efficiency, visibility, and product availability.

Supply Chain Management (SCM) BPO, and in particular aftersales services,  is fast emerging as a strategic choice for organizations to achieve some of these options. 

Read this comprehensive research report from Everest Group - and see why this is the case, and understand the landscape of options for companies that want to optimize aftersales services to increase competitiveness. 

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