The Service Council

Third-Party Field Service Teams:
A Look at the Workforce of the Future

TSCReport-F-2017-FSOutsourcing-1-176% of service organizations rely on third-parties for the completion of some service work.

 But as with work being done by W2 employees, the expectation is no longer about just doing a job – it is about delivering a quality of service expected by the end customer. Partnerships are becoming more and more necessary as global markets expose the differences of expectations, supply chains, and networks. To navigate a changing world, there needs to be a change in strategy to take advantage of specialized labor and economies of scale, which can be found with third-parties. As the propensity of and reliance on third-party field service workers increases, or at least continues, those that excel will be those organizations that strategically partner with third-parties and not those that just send work out.”

--- Third-Party Field Service Teams: A Look at the Workforce of the Future, Aly Pinder, Director of Member Research & Communities for the Service Council.

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